Frequently Asked Questions
What are Yola nicotine pouches?
Yola nicotine pouches are sleek, white pouches designed to fit comfortably under your lip, providing amazing flavour and nicotine satisfaction for up to 30 minutes. Best of all, they’re completely tobacco-free!
Why use Yola nicotine pouches?
Yola nicotine pouches are the epitome of convenience—they are discreet, easy to use, and super comfortable. With no tobacco, no odors, no smoke and no bad breath. They require no charging and can be enjoyed anytime, anywhere. The benefits are endless.
What's in a Yola nicotine pouch?
Yola is proud to be one of the first nicotine pouch brands in the UK to use premium S-isomer synthetic nicotine, boasting over 99.9% purity. Our pouches are crafted from plant fibers and infused with food-grade flavours, nothing artificial here. Enjoy your experience guilt-free!
How do we ensure consistent quality and safety?
Every batch of Yola pouches undergoes rigorous quality testing in an FDA-approved laboratory and includes a Certificate of Analysis (CoA) to ensure transparency and trust.
Why am I experiencing a burning sensation under my lip during use?
Yola has introduced Low Burn Technology (LBT) to minimize the burning sensation and enhance your experience. While new users may initially feel a burn under the lip, there’s no need to worry—it will lessen as you acclimate. Experienced users can opt for our X-STRONG pouches, which provide a more intense burn that some users come to enjoy!
Can I chew a nicotine pouch?
No, these pouches are meant to be placed comfortably under your lip for enjoyment! Chewing or sucking on them is not recommended.
Why do you quote the nicotine quantity per gram and not per pouch?
We provide our nicotine ratings per gram because it offers the most consistent measure of nicotine concentration, rather than specifying the nicotine content for each pouch variation we may introduce in the future.
Think of it like alcohol concentration: just like your favourite Whisky, which states it has around 40% alcohol by volume, this measurement remains the same regardless of whether you pour a large or small glass!
How many can I use per day?
There isn't a definitive answer to this, as it varies based on factors like an individual's previous experience with nicotine and their body weight.
For beginners, we suggest starting with a LIGHT or MEDIUM strength pouch, limiting yourself to no more than 5 pouches per day, spaced evenly throughout the day. If you decide to try a higher strength or increase the number of pouches, we recommend doing so gradually.
What happens if I swallow one?
The pouches are not intended to be swallowed. If you do swallow one and feel unwell, please seek medical attention.
Can I sleep with them in?
No, we recommend always removing the pouches before sleeping. Staying alert is important in case you receive too much nicotine, and there’s also a risk of choking. Your safety comes first!
How do I store them?
It’s simple: you can store them at room temperature. Once opened, we recommend using them within a week, as flavour and nicotine delivery may begin to decline. For the best taste experience, consider keeping them in the refrigerator!
Can I use them at work?
As long as your employer permits it, definitely! One of the great advantages of Yola nicotine pouches is the freedom to use them anytime, anywhere.
What’s the shelf-life of Yola nicotine pouches?
The expiry date is clearly marked on each Yola product, and it's 12 months from the production date. For best taste, keep refrigerated.
Who shouldn’t use Yola nicotine pouches?
Absolutely not for anyone under 18 years old. If a child or pet accidentally uses or swallows the pouches, seek immediate medical attention. They are also not recommended for pregnant or nursing individuals, or for those with a history of cardiovascular disease, as they contain nicotine, which is an addictive substance.
Can I recycle the packaging?
The cans are made from polypropylene (plastic) and are fully recyclable! However, please dispose of the bags and pouches with regular household waste.
Are the pouches vegan?
Yes, our pouches are made entirely from vegan materials.
Why are you only selling in UK right now?
The UK is just the beginning! You’ll soon see our products available and shipped to more countries.
What if there is an issue with the product I ordered?
Just fill out the contact form, describe the issue, and our customer service team will be happy to assist you! Don’t forget to include a photo and clearly explain the problem.